We don't want your money if Gutsz doesn't help you. But we also know that one puff on day one won't tell you much. That's why our guarantee asks for a real commitment and then backs it with a full refund.

Why 30 days?

Gutsz is not a vape. It doesn't use heat, vapor, or nicotine. If you're used to vaping, your first 7 to 10 days with Gutsz will feel different, and it's tempting to compare it to what you're used to and give up early. Habits take time to change, and the people who get the most out of Gutsz are the ones who keep it with them through their usual moments: driving, stress, breaks, socializing. Thirty days gives you a fair chance to find out whether it works for you.

How it works

1. Use Gutsz for 30 days. Your 30 days start on the date your order is delivered.

2. Decide. If you've given it an honest try and it hasn't helped, you're eligible for a refund.

3. Request your refund between Day 30 and Day 45. Email yourfriends@gutsz.com with your order number. Requests must be received within this window.

4. Get your money back. We'll refund the full purchase price of your first order to your original payment method within 7 business days of approving your request.

What's covered

- Your first order refunded in full excluding original shipping

- One refund per customer or per household/address

- Purchases made directly through gutsz.com

What's not covered

- Orders purchased through third-party sellers

- Requests made after Day 45

Do I need to return the device?

No. Because Gutsz is a personal-use product, we don't accept returns of opened or used devices for hygiene reasons. If you qualify for a refund under the 30-Day Commitment Guarantee, you don't need to send your device back. Simply keep it or dispose of it. 

Can I return unopened items?

Yes. Unopened and unused products in their original sealed packaging can be returned to us. Please contact us at yourfriends@gutsz.com.

What if my device is defective or arrives damaged?

The 30-day commitment period doesn't apply to defects or damage. If something is wrong with your Gutsz, contact us at any time and we'll replace or refund it right away. This guarantee is in addition to any rights you have under consumer protection laws where you live.

We'll support you along the way

After your order arrives, we'll check in by email during your first 30 days with tips on what to expect and how to stick with it. You're not doing this alone.

Questions?

Reach us at yourfriends@gutsz.com. We're happy to help.